You must carefully review these Terms and Conditions before using this website or purchasing any of our support services.
This website is run by a private provider offering independent help with visa and travel-document processing. It is not an official Iraq government website, embassy, or consulate. By continuing to use this platform, including via mobile devices, you agree to these Terms and to any later updates.
Certain service types may carry extra conditions that apply only to those offerings. Those extra conditions, together with these Terms and our Privacy Policy, make up the full agreement between you and us.
If you disagree with any part of these Terms, you must stop using this website and related services at once.
You are responsible for ensuring that all information submitted through this website is lawful, accurate, and provided in good faith.
Some platform functions are available only after creating an account. You must submit information that is accurate, complete, and kept current. Registration data is handled in line with our Privacy Policy. Individuals younger than 18 years of age may not use this service.
You are solely responsible for protecting your login details and for any activity performed through your account. If you suspect unauthorized account use, you must notify us promptly and log out after using shared or public devices. We are not liable for losses caused by user-side credential misuse or weak account security practices.
We may revise, suspend, restrict, or permanently discontinue any service feature at any time, with or without prior notice. We are not responsible for consequences caused by feature changes, temporary outages, or permanent service removal.
Some service features can be used on smartphones and tablets. Carrier data or messaging charges may apply, and feature availability may vary by device type, network conditions, and location.
By using mobile features, you consent to operational alerts sent by SMS, text, MMS, or comparable channels whenever needed for service delivery. If your phone number changes or becomes inactive, you must update your account information promptly.
You are responsible for keeping your contact settings accurate so that essential service and compliance messages can be delivered.
We make reasonable efforts to complete submissions within expected timelines, but exact completion, issuance, or approval dates are not guaranteed.
We are not liable for delays resulting from events outside our control, including natural disasters, civil disruption, labor actions, technical issues, or outages on official authority systems.
Visa policies and procedures are set by government authorities and may change without prior notice. Although we aim to keep information current, we cannot guarantee that all content will always be complete, up to date, or error-free.
You are responsible for confirming final entry and travel requirements through official government sources before traveling.
Any timeline shown on this website is an estimate only and must not be treated as a guaranteed clearance date.
At www.evisa-iraq.org, we understand that travel plans can change unexpectedly. The terms below explain how cancellation and refund requests are assessed for our support services.
For cancellation or refund help, please contact our support team using the official channels shown on this website.
To speed up review, include your order reference and registered contact details in your request.
Where extra verification is needed, refund processing may take longer than standard timelines.
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or service availability. This includes claims related to service interruption, unauthorized account activity, third-party actions, or transmission issues.
Our total cumulative liability for any claim, regardless of legal basis, is limited to USD 99. Although we use SSL and reasonable safeguards, complete security cannot be guaranteed on any internet-based platform.
Nothing in these Terms removes liability where exclusion is not permitted under applicable law.
Payments are handled through established third-party gateways, including providers such as PayPal, Stripe, Spreedly, Amazon, and Braintree. We do not intentionally retain full card numbers on our servers.
Payment information is transmitted over encrypted channels, and payment partners apply their own compliance and anti-fraud systems.
By completing payment, you confirm that you are authorized to use the selected payment method.
The service is provided on an "as is" and "as available" basis. We disclaim all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.
Government visa laws, rules, and procedures may change without prior notice. We are not responsible for delays, losses, or travel impacts resulting from authority decisions or policy changes. Liability remains limited as stated in these Terms.
To improve website performance and user experience, we may use cookies, analytics tools, and server logs. You may manage cookie preferences through your browser, but disabling certain cookies may reduce site functionality.
We may use external analytics platforms, including Google Analytics, and may receive limited technical information through active third-party integrations.
Personal data is retained only for as long as reasonably necessary to provide services, satisfy legal duties, and support legitimate business operations. When no longer required, data may be restricted, archived, or securely deleted.
Cookie-related data may remain stored until consent is withdrawn or relevant retention periods expire. Where processing is based on consent, you may withdraw that consent at any time under applicable law.
Where legally required, selected records may be retained for compliance, audit, or legal-defense purposes after service completion.
We disclose personal information only in limited situations, including business transfers, affiliated operational support, service-provider assistance, disclosures based on your consent, and disclosures required by law, court order, or regulatory direction.
This website is independently operated and is not affiliated with any government authority, embassy, or diplomatic mission.
All website content is provided in good faith for general informational purposes only. We do not guarantee complete accuracy, adequacy, reliability, availability, or completeness at all times. Use of this website is at your own risk, and to the fullest extent permitted by law, we are not liable for resulting loss or damage.
This website may contain links to third-party websites or services. We do not control or endorse external content and are not responsible for third-party transactions, outcomes, or disputes.
This website does not provide legal advice. Information is offered for general guidance only and is not a replacement for consultation with qualified professionals. Any action you take based on this information is your own responsibility.
We are committed to handling personal information responsibly and transparently. In this policy, personal information means any data that can identify an individual directly or indirectly. By using this website, portal, or related software, you agree to this Privacy Policy and the practices described here.
To provide visa and travel-document assistance, we collect information submitted through forms and communication channels. This may include full name, date of birth, address details, passport information, travel plans, and other details required for processing. Depending on official requirements, we may request supporting records such as identification documents, passport copies, residence cards, bank statements, invitation letters, and authorization documents for minors.
We may also collect technical and usage data, including IP address, browser type, operating system, device characteristics, approximate location indicators, and site interaction behavior. This supports platform stability, service improvement, fraud prevention, and security monitoring.
Where needed for service verification, we may ask for additional documents reasonably related to your application.
In certain cases, we may retain communication records from support interactions to improve response quality and case management.
Personal information is used to process visa-related requests, manage submitted documents, provide status updates, respond to inquiries, and deliver support services. Information may also be used to improve site functionality, detect misuse, verify compliance with these Terms, and satisfy legal obligations such as audits and lawful investigations.
Personal data is shared only where necessary for service delivery or legal compliance. This may include relevant government authorities for application review, trusted third-party providers for payment or operational support, and affiliated entities for internal coordination. We may also disclose information when required by law or where reasonably necessary to protect legal rights, user safety, or platform integrity.
We may use cookies, server logs, and analytics tools to evaluate site activity, resolve technical issues, and improve service quality. These tools may collect browser-level and session-based identifiers. You can manage cookie preferences through browser settings, but disabling cookies may affect certain website functions.
Payments are processed by established third-party providers with their own compliance and security controls. We do not intentionally store full card details on application servers. Transaction information is used for payment verification, fraud checks, accounting, and order support.
You may request deletion of personal data or a copy of the information we hold, subject to legal and compliance limitations. We apply reasonable technical and organizational safeguards, including secure systems, access controls, and encrypted channels where appropriate, to reduce unauthorized access risks. Data is retained only as long as needed for service delivery, legal obligations, and legitimate operations, then restricted, archived, or deleted under internal retention policies.
Even with robust safeguards, no internet-based platform can guarantee complete protection against all security threats. Users should maintain strong passwords, avoid sharing credentials, and follow standard online safety practices.
Where required by law, we may request identity verification before fulfilling access or deletion requests.
If our business is involved in a merger, acquisition, restructuring, asset transfer, or similar corporate transaction, relevant user information may be transferred as part of that process, subject to applicable legal protections. We may also retain or disclose information where reasonably necessary to establish, exercise, or defend legal claims, enforce agreements, or comply with lawful government requests.
We may update this Privacy Policy from time to time, and changes take effect once published on this website. Users are responsible for reviewing the latest version before continuing to use our services. This website may include links to external websites beyond our control, and we are not responsible for their content or privacy practices. Information related to minors must be submitted by a parent or legal guardian and is used only for visa-related support services.
We may contact you by email, phone, or messaging channels for order updates, document requests, payment confirmations, and service support. Where legally permitted, you may request limits on non-essential communications; however, mandatory service and compliance notices may still be sent when required.
This website, portal, and related software are operated by Iraq eVisa Service, an independent provider of online visa and travel-document support. For privacy inquiries, correction requests, access requests, or deletion requests, please contact our support team through the official channels listed on this website.